Effective communication
- Compassionate and crucial conversations
- De-escalation skills
- DiSC - thinking and communication preferences
- Integrated communication strategy
- Issues and crisis communication
- Preparing documents for decision makers
- The confident facilitator
- Think On Your Feet *New course*
- Working with challenging customers and situations
- Writing clearly
Diversity, equity and inclusion
- Building an inclusive culture
- Discrimination Law: Rights and Responsibilities
- Intercultural communication
- Neuroinclusive leadership
- Neuroinclusive practice for HR
Leading and managing people
- Building resilient teams: A manager’s toolkit to burnout prevention
- Creating a culture of strategic decision-making
- Leaders who coach
- Managing people and performance
- Navigating difficult conversations with confidence
- The ABC of strategy and strategic thinking
- The people leader’s toolkit
Managing change
Managing projects
Mental health and wellbeing
- Introduction to trauma
- Mental Health First Aid *New course*
- Trauma-informed practice
- Trauma-informed practice for workplace investigations
People and culture
- Aboriginal cultural respect training
- Contact Officer
- Contact Officer Refresher
- Mercer CED Job Evaluation
- Workplace Behaviour: Where is the Line?
Productivity and efficiency
Procurement and contract management
- Managing contracts for goods and services
- Contract negotiation skills
- Procurement for building and construction
- Procuring goods and services
Working in Government