Delivery: Face-to-face | Duration: 3 hours
Learn how to safely respond to someone in distress or crisis.
Often when our family, friends or colleagues are experiencing times of distress they will confide in us first, before or instead of using a formal support pathway. At work, employees are more likely to seek support from a colleague than a manager.
In these times, it’s important that we have the basic skills and awareness to respond appropriately.
This course will help you develop the knowledge and skills needed to safely and effectively support friends, family, colleagues, and strangers who are in distress or experiencing a crisis.
Following the Lifeline ‘Recognise, Respond, Refer, Self-care’ model, this workshop will help you gain the confidence and practical tools to offer compassionate and helpful support and give you an understanding of how to:
- recognise signs of distress and potential crisis
- respond with empathy and supportive communication
- refer individuals to appropriate professional support when needed
- self-care strategies for bouncing back after tough conversations.
What you will learn:
This course will teach you how to:
- Recognise common signs and symptoms of emotional distress and crises in others.
- Differentiate between offering initial support and acting as a professional counsellor, understanding the limitations of your role.
- Demonstrate active listening skills to build rapport and validate the person's experience.
- Describe appropriate resources and support networks, acting as a guide to connect individuals with available help when needed.
- Demonstrate increased confidence when approaching individuals experiencing emotional distress.
- Demonstrate attunement through communication, conveying empathy and understanding in a supportive and non-judgmental manner.
Presenter - Sue Quarmby (Lifeline Tasmania)
Sue is a Registered Nurse and Learning & Development professional who has been developing and delivering learning programs for health professionals and others for the majority of her career. Her recent roles include Continuing Professional Development Unit Manager at the Tasmanian School of Medicine, Manager, Leaning & Development for a large Aged Care Provider and Project Lead for the Equip Aged Care Learning program at the Wicking Centre, UTas.
Who is this course for?
This course is for anyone who would like to be able to safely and effectively support friends, family, work colleagues and strangers who are in distress or experiencing a crisis.
Upcoming sessions
We currently have no sessions scheduled for this course.