Booking Terms and Conditions
Acceptance: By completing a registration, you acknowledge and agree that you have read and accept the terms and conditions set out below, including that payment for the selected course or event is required.
These terms and conditions, may be amended from time to time, and apply to the registration to attend a course or event offered by TTC.
Registration
Completion of a registration
- Once the completed online registration is submitted, TTC will send an email to your contact email. This email issued by TTC finalises your registration and means that payment is due and owing.
- Registration is for the date you specified in the online registration form, unless otherwise changed by TTC.
- If you need to change your registration to a different date or course, your existing registration needs to be cancelled. To cancel your existing registration you must email TTC on ttc@dpac.tas.gov.au. Failure to do so may result in costs being charged to you. Please see ‘Cancellation of a registration and refund’. Once your existing registration has been cancelled you will need to register for a new course via the TTC online form.
- If your contact details have changed, you must email TTC on ttc@dpac.tas.gov.au.
- TTC may need to provide your name and email address to our course providers.
If you do not receive the confirmation email within 48 hours of your registration, please contact us on 6232 7511. In rare cases, the confirmation email may be in your junk mail.
Information about a registration
- Course information may change after a registration.
- TTC will send a reminder email to your contact email prior to the date of the course. It is important that you read carefully all of the information contained in this email.
- In rare circumstances, emails may be sent to junk mail, so please check your junk mail box if you have not received emails from the TTC.
Payment
By credit card
- Payment by credit card (VISA or MasterCard) online at the time of registration is preferred and strongly encouraged.
- Tasmanian State Service employees should familiarise themselves with the provisions of Treasurer’s Instruction FC-9 – Tasmanian Government Card.
- Following approval of your payment, a tax invoice and receipt will be generated and sent to your contact email.
On invoice
- If payment is not being made by credit card, a tax invoice will be generated at the time of registration and sent to your contact email.
- It is your responsibility to pass the invoice onto your accounts department for payment.
- Payment is due within 20 business days from the date of the invoice.
Cancellation of registration and refund
Cancellation Requests
- All cancellation requests must be submitted in writing to ttc@dpac.tas.gov.au. Telephone cancellations will not be accepted.
- A full refund will be issued for cancellations made within 10 business days before the start date.
- Cancellations made within 3-10 business days before the start date will incur a fee of 25% of the course cost.
- No refund will be issued for cancellations made fewer than 3 business days before the start date, with 100% of the course fee due.
- Self-paced online courses are non-refundable. However, substitute attendees are allowed if the registered participant has not started the course.
- The TTC reserves the right to waive cancellation fees under exceptional circumstances.
- Participants unable to attend due to sick leave, carer’s leave or personal leave are eligible for a refund.
- Refund requests related to illness, carer’s leave or personal leave that prevented attendance will be considered only if submitted within 10 business days following the course start date.
- Cancellation requests made via email that are within 10 business days of the course start date, due to sick, carer’s or personal leave, must include the participant's manager. The manager acts as the delegate who approves leave on the participant's behalf. Actions must be taken within 10 business days from the course start date to facilitate the process.
No-shows
- Participants who fail to cancel in advance and do not attend the course will be considered 'no-shows' and are responsible for the full course fee.
Refunds
- Eligible participants will have their registration and invoice cancelled by TTC. For already paid invoices, please allow up to 20 business days for the refund. If the registration fee has not yet been paid, no amount will be due.
Transfers
- Transfers are not available. If you need to change your booking, the procedure is to cancel the registration and issue a full refund. This policy is designed to provide flexibility, allowing you to re-register at a more convenient time.
Substitute attendees
- If you are unable to attend, a substitute attendee is welcome at any time (including on the day of the course). Please advise our office via ttc@dpac.tas.gov.au of the name and email address of the substitute attendee. No fee will be incurred for substituting another person.
Cancellation or alteration of a course
- TTC has the right to cancel or alter a course at its absolute discretion. In such circumstances attendees will be notified via email.
- If TTC cancels a course any fees paid will be fully refunded. Please allow up to 20 business days for the refund to be processed.
Participating in online or live-streamed events and courses
Live-streamed courses and events
- Only people who have registered can access live-streamed events and courses. Please do not share login details or invitations with people who have not registered for the course.
- Please join the course or event individually and switch on your camera.
Self-paced online courses
- Only people who have registered can access self-paced online courses. Please do not share login details or invitations with people who have not registered for the course.
- No refunds are available for self-paced online courses. A substitute attendee will be accepted providing the course has not been started by the registered participant.
Definitions
In these terms and conditions, unless the context otherwise requires:
- Business day means a day that is not a Saturday, a Sunday, Easter Tuesday or a statutory holiday (as defined in the Statutory Holidays Act 2000 (Tas)).
- Course means a course or event facilitated and promoted by the TTC.
- Registration means a booking, registration or reservation made with the TTC using the online form provided by TTC.
- TTC means the Crown in Right of Tasmania (represented by the Department of Premier and Cabinet) trading as the Tasmanian Training Consortium of Level 5, 15 Murray Street, Hobart, Tasmania 7000.
- Your contact email means the email address provided by you at the time of registration.