FAQs

Upcoming courses can be found on the course calendar page. To register for a course, simply click the ‘register’ button next to your desired session and complete the registration form.

If you see a ‘wait list’ button, it means that the course has reached full capacity. If you click on the ‘wait list’ button, you will be asked whether you would like to join a wait list for the course.

We open a wait list once our courses reach full capacity. By adding yourself to a wait list, you will get the first opportunity to register for the course in the event of a cancellation. We also monitor our wait list and will add additional courses to our calendar when there is sufficient interest.

You do not need to pay for the course when adding your details to the wait list. We collect your details at this time so that we can add you to the course in the event that someone cancels.

Yes, our calendar courses are open for anyone to attend unless otherwise stated.  Simply register online via the TTC website.  If you are employed by a TTC member organisation, you can register for TTC training at a discounted member rate by selecting this option on the registration form.

Our member organisations include Tasmanian Government agencies, local government, government business enterprises and Tasmanian-based Australian Government departments. See a list of our current members here

If you have five or more people from your team/organisation who wish to register for the same course on the same date, please contact our office via email to arrange a group booking.  To be eligible for a group discount, you should be prepared to register all attendees in one transaction.  In some cases, it may be better to arrange an in-house course and TTC will be able to facilitate this for you.

Online payment by credit card (VISA or MasterCard) at the time of registration is preferred and strongly encouraged.  At the time of registration, a tax invoice will be generated and sent to your contact email. If you have paid by credit card, you will receive a second invoice showing that your registration has been paid for. If you have not paid, it is then your responsibility to pass the invoice on to your accounts department for processing. We kindly ask that you pay this as soon as possible and no later than 20 business days from the rate of receipt.

To arrange a credit payment, you can either phone or email our finance department and provide your credit card details.  Email ttcfinance@dpac.tas.gov.au or phone 6232 7600.  Please make sure you provide the invoice number and if you require a receipt, you can request one at this time.

If you need a copy of the receipt, you can either phone or email our finance department with your invoice number.  Email ttcfinance@dpac.tas.gov.au or phone 6232 7600.

If you need a copy of the invoice, please email TTC on ttc@dpac.tas.gov.au and provide your name, your agency or organisation and the name and date of the course you have registered for.

Once you have registered, a confirmation email and tax invoice/receipt will be sent to your nominated email address. If you opt not to pay online at the time of registration, you are required to arrange payment of the invoice. Prior to your course, we will be in touch with you via your nominated email to provide you with more information about the session.

It is important that we have the correct email address of the person attending the course as our communications will be sent to that email address. If we have been provided a group email (shared inbox) address, it is possible that our communications are not being forwarded to you from that inbox. Please phone or email our office to check.

You are welcome to register as a private person and pay for a course yourself.  It is not essential for an employer to pay for a course.  If you are employed by a TTC member and you wish to register for a course and pay for it yourself, you can choose the ‘member’ rate on the registration form and pay by credit card

If you need to cancel your course registration for any reason, you will need to submit your request in writing to ttc@dpac.tas.gov.au as we are unable to accept cancellations by phone. TTC does accept substitute attendees, so you may prefer to send someone else to attend. Please note, fees apply for cancellations made within 10 business days of the course. See our cancellation policy under our booking terms and conditions for more information.

If you are unable to attend for any reason, a substitute attendee is welcome at any time (including on the day of the course) at no extra charge. You will need to email ttc@dpac.tas.gov.au with the name and email address of the substitute attendee. On the day of the course, the substitute person should identify themselves to the course facilitator and ensure their name is added to the participant list.  We cannot guarantee any special requests can be addressed on the day if the substitute is last minute.

If you are unable to attend a course due to sick leave, carer’s leave or personal leave, you will be eligible for a full refund. You will need to submit a cancellation request in writing to ttc@dpac.tas.gov.au. If your cancellation request is made within 10 business days of the course due to these reasons, you must include your manager in the email communication. Your manager acts as the delegate who approves leave on your behalf.

Unfortunately, we are unable to automatically transfer you to another course. If you wish to change your registration to another course, you will need to cancel your existing registration first by emailing your request to ttc@dpac.tas.gov.au. Once your registration has been cancelled, you can then register for the new course via the online registration form. Please see our cancellation policy under our booking terms and conditions for more information.

If you are unable to attend the course and do not provide a prior cancellation notice, you will be considered a 'no-show,' and the full course fee will be payable. However, if you were unable to attend because of sick/carer’s leave or extenuating circumstances on the day, ensure you submit a cancellation request in writing to ttc@dpac.tas.gov.au within 10 business days of the course date.

If you are attending a full day face-to-face course, morning tea, lunch and afternoon tea will be provided. For half/part day courses, catering will depend on the time of the course and details will be provided to you prior to your course date.

Please specify your dietary requirements at the time of registration. If you have a severe allergy, you must contact us ahead of attending the course so our team can make the necessary arrangements to provide for your safety.

TTC does not necessarily provide a notepad or pen at face-to-face courses so you are encouraged to bring a fully-charged electronic device or writing materials to help you take notes.  Some of our courses use pre-reading materials or workbooks.  If we are providing you with printed or digital materials, we will notify you of this prior to your course. Please wear comfortable clothing and you may also wish to bring with you an extra layer of clothing as the temperature at some of our venues can fluctuate.  As catering is provided at face-to-face courses, there is no need to bring food or beverages unless you choose to do so.

We use a range of different venues, so parking is dependent on the location of your course. Information about parking options is included in communications emailed to you prior to your course.

We are committed to creating an inclusive learning environment and will endeavour to meet all accessibility needs.  Please provide details of your needs when registering for the course.

Leaving early may result in the full benefits of the course not being realised, however, you do have the ability to leave. As a courtesy, please notify the facilitator of your intention to leave early in the session. Please be aware that no partial refund is available if you choose to leave early.

Unless offered as an online or hybrid course, all courses need to be attended in the manner in which they are designed.

You will receive a link and details for accessing your online course via your nominated email prior to your course start date.

Our online courses are strictly for registered participants only and each registrant will need to join the course from their own computer or device.

Many of our online courses use breakout rooms to facilitate small group activities and discussions, so it is vital that everyone joins the course from their own computer or device so that the course facilitator is able to manage the program and all participants gain the maximum benefit from their learning.

It is expected that your camera is turned on and functioning as you will be asked to participate in discussions and small group work.  Turning your camera on also makes it easier for the course facilitator to engage with the group and provide a quality learning experience.

There is the potential for courses to be recorded and the facilitator will advise of this at the time.

The majority of our facilitators make their slides available after the course.

Please immediately contact your IT department/technical support for assistance.  If you are still unable to participate due to technical difficulties, please contact our team via email and we will arrange a copy of the recording/slides to be made available to you as needed.  Alternatively, we may be able to offer you a place in the same course at a later date.

Membership of the Tasmanian Training Consortium is available to any organisation and offers a range of benefits including discounted rates on our extensive range of training courses, all of which are run by highly experience industry professionals. Our members also have access to the extensive local knowledge and expertise of our training consultants who can facilitate in-house training. You can find out more about TTC memberships in our membership section.

Membership of the TTC is open to any organisation. If you are interested in becoming a member, you can find out more information and apply in our membership section.  TTC does not offer individual/personal memberships.

TTC member organisation have access to a range of benefits including:

• discounted rates for employees on all of our calendar courses
• access to the TTC team’s local knowledge, expertise and resources to assist in the coordination of your in-house training*
• the ability to contribute to the future direction of the TTC through representation on the TTC Executive (TTC’s high-level advisory committee).

You can find out more about TTC memberships in our membership section.

^{*Administration of an in-house or customised course by TTC attracts a fee of $790 (this cost will be included in our quote). Additional sessions booked as part of the same request will attract a further reduced fee of $490.}

TTC membership is based on a fee scale dependent on the number of employees within the organisation. The current (as of 1 July 2023) annual fee structure is:

• Tier 1 (up to 250 employees) = $865.00 + GST
• Tier 2 (up to 1,000 employees) = $1,730.00 + GST
• Tier 3 (over 1,000 employees) = $3,465.00 + GST

You can find out more about TTC memberships in our membership section.

Yes, a certificate of completion will be issued and sent to your nominated email address for you to download after your course.

TTC is not a registered training organisation and TTC courses are not accredited, however, we focus on delivering high quality training that teaches skills that are readily transferable into the Tasmanian public sector workplace.

TTC values your privacy and we are committed to protecting the information we collect and use by compliance with the obligations provided under the Personal Information Protection Act 2004. Our online event management platform is ISO 27001 certified. ISO 27001 is the world’s best-known standard for information security management systems (ISMS). It defines the requirements an ISMS must meet. More information about how we keep your data secure can be found on our Personal Information Protection statement.

TTC values your privacy. Please see our Personal Information Protection statement for information on how we protect your privacy.