Delivery: Face-to-face | Duration: Full day | Level: Foundational
Contact Officers are staff who are trained to provide confidential help and support to colleagues who believe they have a grievance in the workplace.
Open communication and fast action are essential in avoiding ongoing discrimination and building safer and more inclusive workplaces.
This collaborative, full-day course is the foundational program for all individuals seeking to undertake the Contact Officer role in Tasmania.
Learning outcomes
By the end of this course, you will be able to:
- Describe the principles of the Contact Officer role and how to put them into practice in your workplace
- Demonstrate the latest best practice methods for providing confidential information and support to colleagues
- Operate confidently in accordance with the policies and procedures of your workplace, the Anti-Discrimination Act 1998 (Tas), and other relevant legislation
- Formally undertake the Contact Officer role in your workplace.
All course participants also automatically join the Contact Officer Network managed by the Office of the Anti-Discrimination Commissioner.
Who should attend?
This course is designed for all individuals seeking to undertake the role of Contact Officer in Tasmania.
Bi-annual refresher training is strongly encouraged. For more information and to register, visit Contact Officer Refresher.
Facilitator: Ange Bain (Office of the Anti-Discrimination Commissioner)
Ange Bain is a Training and Education Officer with the Office of the Anti-Discrimination Commissioner, delivering practical, engaging training to corporate and government organisations across Tasmania. With over 30 years of national experience in education and workforce development, Ange has worked across government, not-for-profit, and community services sectors. She specialises in making complex topics, such as Discrimination Law, workplace behaviour, and compliance, clear, relevant, and applicable to a range of environments. Passionate about inclusion and equity, Ange is committed to helping organisations create courteous, safe and diverse workplaces, where everyone can thrive.
Davan Ong is a Community Engagement and Education Officer at the Office of the Anti‑Discrimination Commissioner. In this role, he delivers free community education to schools, nonprofits, clubs, volunteer networks, and community groups, as well as tailored fee‑for‑service training for government departments, and corporate organisations. Davan brings extensive experience from the humanitarian sector, along with a diverse background in hospitality, community services, and international trade. He is committed to building inclusive, informed, and respectful communities through meaningful engagement and practical education.
Upcoming sessions
