Delivery: Face-to-face | Duration: Full day | Level: Foundational
Communication is the foundation for human connection. With such a culturally diverse nation, it is essential that we all have the skills and confidence to communicate effectively and respectfully across cultural divides, both in the workplace and the community.
This highly interactive course will take you on an immersive personal journey where you discover deep insights about yourself and the people you interact with. Get ready to engage with your unconscious and/or conscious cultural biases, and develop the skills and confidence to navigate intercultural communication — leading to both written and verbal communication that is inclusive, ethical and responsible.
You will have a unique opportunity to actively engage with individuals from various cultural backgrounds and develop solutions to practical problems that require consideration of differing cultural perspectives and lived experiences.
Come along with an open heart and an open mind for a day of fun interactive discussions and engaging practical activities that will transform your ability to connect with others.
Learning outcomes
By the end of this course, you will be able to:
- confidently and effectively communicate with people from different cultural backgrounds
- know your personal and cultural biases and manage them to communicate effectively with all people
- use practical tools and skills to avoid communication that may be received as inappropriate
- grow your cultural proficiency as an individual and bring this to your organisation.
Who should attend?
This course is for anyone who would like to improve their understanding of how to communicate effectively with individuals from other cultural backgrounds. It is particularly beneficial for:
- those in frontline roles who interact with the public on a regular basis
- those who prepare communication material for the public
- managers and executives that wish to improve their understanding of how cultural diversity can enhance team and organisational performance
- organisations with culturally diverse staff who would like to improve internal communication between staff members.
Facilitators: Dr Zelinda Sherlock & Mr Michael Packer (Sherlock & Dutta Consulting)
Dr Zelinda Sherlock has a PhD that specialises in intercultural communication, along with a rich teaching background in Law, Language and Communication Development. She has over two decades of experience within the education sector, speaks three different languages and has a strong commitment to developing communication pathways and positively progressing ways to foster social cohesion. Her legal and education background sets the foundation for her passion to develop effective and respectful strategies to engage in inclusive, ethical and responsible communication.
Michael Packer has a 20-year career in professional engineering that spans many different industries and multiple countries, including many years working in Antarctica. Throughout his career, a central aspect of his work has been leading the development and delivery of training packages. Being able to connect and communicate across social, economic and cultural divides to deliver complex ideas in a simple and informative fashion is a challenge that he has always enjoyed. Having recently returned to university to study law and psychology, Michael is further building on his practical experience in understanding and managing people effectively, as well as the underlying psychology in human behaviour.
Upcoming sessions
