All cancellations must be in writing and emailed to firstname.lastname@example.org
No fee will be charged for cancellations received before 10 working days of the event start date, and any fees paid will be fully refunded. Please allow up to three weeks for the refund to be processed.
Cancellations received 10 working days or less before the event start date will incur a cancellation fee of 25% of the total event fee.
Substitute attendees are welcome at any time. Where possible, please advise TTC by email of the substitute attendee before the event start date.
Non-attendance on the day will attract the full event fee. TTC may consider a request to waive all or part of the fee in exceptional circumstances, such as illness. Requests to waive the fee must be submitted in writing and provide relevant documentation to substantiate the claim. When submitting a claim please be aware that non-refundable participant costs may have been incurred by TTC.
If TTC cancels an event any fees paid will be fully refunded. Please allow up to three weeks for the refund to be processed.
TTC reserves the right to alter any of the arrangement for events either before or during training as required.