Devonport - Working with challenging clients

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Excellent client service is the ultimate aim of staff and organisations. At times we can be challenged by the behaviours and reactions of clients and need preventative strategies that we can apply in our workplace.

This course is right for you if you are a front-line staff member or team manager. It is designed to help you build resilience and will be tailored to the needs of participants based on a pre-course questionnaire.

Find out more: Wednesday 26 September in Devonport